Exchange Policy
Return And Exchange Policy – HS Mobiles
Our website address is: https://hsmobiles.pk/
Welcome to HS Mobiles. At HS Mobiles, we aim to provide the best service and quality products. Please read our return and exchange policy carefully.
Effective Date: May 22, 2025
What Terms Apply to Returns and Exchanges at HS Mobiles?
1. Exchange Timeframe
We only offer exchange, not refunds.
You can request an exchange within 7 days of receiving your order.
Exchange is available for the following product categories:
2. Reasons for Exchange
We accept exchanges for the following reasons:
You received the wrong item
The item is damaged or not working
The item is not as described
Change of mind (only exchange, no refund)
3. Product Condition
To be eligible for an exchange, the product must be:
Unused
In original packaging
Have the order ID or receipt
In a condition that can be resold
4. Items Not Eligible for Exchange
iPhones can only be exchanged if returned in the exact same condition as sold.
If there is any fault found in the product when returned, we will deduct the cost of the fault.
5. Who Pays for Return Shipping?
The customer will pay for the shipping charges when sending the product back for exchange.
6. How to Request an Exchange
Contact us on WhatsApp or call our support team.
After confirmation, ship the item to our shop address.
7. Exchange Time
Once we receive the product, the exchange process will take 3 to 7 working days.
8. Return Address
8. Order Confirmation
We confirm every order by phone before shipping to avoid any mistakes.
You can also check our Shipping Policy.
9. Contact Us
For any privacy-related concerns or questions, you can contact us at:
📞 Phone/WhatsApp: 0325-1813432
📧 Email: HSofficial000@gmail.com
